Comparing e-service performance across industry sectors: Drivers of overall satisfaction in online retailing
Year of publication: |
2006
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Authors: | Trabold, Lauren M. ; Heim, Gregory R. ; Field, Joy M. |
Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 34.2006, 4, p. 240-257
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