The Complementarities between Information Technologies Use, New Organizational Practices and Employees' Contextual Performance: Evidence from Europe in 2005 and 2010

This article investigates the relationship between Internet and computer use, new organizational practices and workers’ contextual performance in the European context. Our empirical results are based on data about more than 11,000 employees from 16 European countries in 2005 and more than 16,000 in 2010. First, we find asymmetric effects of IT use. Internet use is, indeed, positively related to all aspects of contextual performance in 2010, while computer use has been positively associated with contextual performance in 2005 but not in 2010. Second, we find that most of the considered new organizational practices have a positive relationship with employees’ contextual performance.