Coping with customer aggression
Year of publication: |
2012
|
---|---|
Authors: | Goussinsky, Ruhama |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 2, p. 170-196
|
Subject: | Konsumentenverhalten | Consumer behaviour | Gewalt | Violence | Coping-Strategie | Coping strategy | Dienstleistungsberufe | Service workers | Israel | 2007-2008 |
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