Customer dominant value formation in service
Year of publication: |
2013
|
---|---|
Authors: | Heinonen, Kristina ; Strandvik, Tore ; Voima, Päivi |
Published in: |
European Business Review. - Emerald Group Publishing Limited, ISSN 1758-7107, ZDB-ID 2025931-1. - Vol. 25.2013, 2, p. 104-123
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer services quality | Customer requirements | Customer value | Value creation | Value formation | Service‐dominant logic | Customer‐dominant logic | Customer ecosystem |
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