Customer incivility and employee work engagement in the hospitality industry : roles of supervisor positive gossip and workplace friendship prevalence
Year of publication: |
2022
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Authors: | Ugwu, Fabian Onyekachi ; Onyishi, Ernest Ike ; Anozie, Okechukwu O. ; Ugwu, Lawrence Ejike |
Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 5.2022, 3, p. 515-534
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Subject: | Customer incivility | Employee work engagement | Hospitality industry | Supervisor positive gossip | Workplace friendship prevalence | Leistungsmotivation | Work motivation | Arbeitsverhalten | Work behaviour | Gastgewerbe | Arbeitszufriedenheit | Job satisfaction | Betriebsklima | Work climate |
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