Customer loyalty to Islamic banks : evidence from Indonesia
Year of publication: |
2020
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Authors: | Fianto, Bayu Arie ; Gan, Christopher ; Widiastuti, Tika ; Sukmana, Raditya |
Published in: |
Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 7.2020, 1, Art.-No. 1859849, p. 1-27
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Subject: | Islamic bank | customer loyalty | state-owned bank | private bank | Indonesia | Indonesien | Islamisches Finanzsystem | Islamic finance | Beziehungsmarketing | Relationship marketing | Produktivität | Productivity | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Bank | Kundenbindung | Customer retention | Öffentliche Bank | Public bank | Dienstleistungsqualität | Service quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/23311975.2020.1859849 [DOI] hdl:10419/245027 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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