Customer management excellence
Year of publication: |
2003
|
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Authors: | Faulkner, Mike |
Publisher: |
Chichester : Wiley |
Subject: | Customer relations | Great Britain | Case studies | Kundenmanagement | Beziehungsmanagement |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Managing working with the public
Goss, Sue, (1999)
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Collaborative customer relationship management : taking CRM to the next level ; with 7 tables
Kracklauer, Alexander H., (2004)
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Customer relationship management
Peelen, Ed, (2006)
- More ...
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Sense and respond : the journey to customer purpose
Barlow, Susan, (2005)
- More ...