Customer misbehavior in access-based mobility services : an examination of prevention strategies
Year of publication: |
2024
|
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Authors: | Pieper, Nadine ; Woisetschläger, David |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 171.2024, Art.-No. 114356, p. 1-17
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Subject: | Sharing economy | Customer misbehavior | Access-based services | Normative appeals | Surveillance | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Share Economy |
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