Customer orientation as a psychological construct: evidence from Indian B-B salespeople
Year of publication: |
2017
|
---|---|
Authors: | Johlke, Mark C. ; Iyer, Rajesh |
Published in: |
Asia Pacific Journal of Marketing and Logistics. - Emerald Publishing Limited, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 29.2017, 4, p. 704-720
|
Publisher: |
Emerald Publishing Limited |
Subject: | Frontline employees | Job satisfaction | Customer orientation | Customer-oriented attitude | External customer mindset | Indian salespeople |
-
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C., (2017)
-
Yoo, Jaewon, (2016)
-
Cultivating resilience in organizational frontline employees
Good, Valerie, (2023)
- More ...
-
The role of external customer mind-set among service employees
Iyer, Rajesh, (2015)
-
Johlke, Mark C., (2013)
-
Antecedents and outcomes of salesperson internal customer mind-set
Johlke, Mark C., (2020)
- More ...