Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Year of publication: |
2022
|
---|---|
Authors: | Masudin, Ilyas ; Hanifah, Yulyetha Kurnia Putri ; Dewi, Shanty Kusuma ; Restuputri, Dian Palupi ; Handayani, Dwi Iryaning |
Published in: |
Logistics. - Basel : MDPI AG, ISSN 2305-6290, ZDB-ID 2908937-2. - Vol. 6.2022, 3, Art.-No. 51, p. 1-23
|
Subject: | logistics service | Modified-Kano | service attribute | SIPA grid | Dienstleistungsqualität | Service quality | Logistikdienstleister | Logistics provider | Logistik | Logistics | Indonesien | Indonesia | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour |
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