Defining the relationship between IT Service management and knowledge management : towards improved performance
Year of publication: |
2023
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Authors: | Baradari, Iman ; Shoar, Maryam ; Nezafati, Navid |
Published in: |
Knowledge management research & practice : KMRP ; an official journal of the OR Society. - London [u.a.] : Taylor & Francis, ISSN 1477-8246, ZDB-ID 2115866-6. - Vol. 21.2023, 2, p. 384-396
|
Subject: | fuzzy cognitive map | IT service management | itil processes | key performance indicator | knowledge management | Wissensmanagement | Knowledge management | Dienstleistungsmanagement | Service management | Performance-Messung | Performance measurement | Fuzzy-Set-Theorie | Fuzzy sets |
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