Delight and the grateful customer: beyond joy and surprise
Year of publication: |
2017
|
---|---|
Authors: | Ball, Joan ; Barnes, Donald C. |
Published in: |
Journal of Service Theory and Practice. - Emerald Publishing Limited, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 27.2017, 1, p. 250-269
|
Publisher: |
Emerald Publishing Limited |
Subject: | Gratitude | Customer delight | Transcendent experience | Positive psychology | Joy | Psychological sense of brand community |
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