Designing a successful KM strategy : a guide for the knowledge management professional

XXIV, 200 S.

graph. Darst.

Includes bibliographical references and index

DedicationAcknowledgments -- Foreword -- Introduction -- What exactly is knowledge management, and why do we need it? -- The knowledge manager role -- Making the case for a knowledge management strategy -- The ten principles behind your KM strategy -- Identifying the underlying business drivers -- Knowledge management vision and scope -- Critical knowledge areas -- Assessing the current state of KM in your organization -- Knowledge management framework -- Information and content management -- Knowledge management technology -- Change management -- Pilot projects -- Making the business case and determining ROI -- The guerrilla strategy -- A retention-based knowledge management strategy -- Building the implementation team -- Final words -- Appendix A: communication plan template -- About the authors -- Index.

ECONIS - Online Catalogue of the ZBW