Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing
by Brendan Read
| Year of publication: |
2002 ; [Nachdr.]
|
|---|---|
| Authors: | Read, Brendan |
| Publisher: |
San Francisco, Calif. : CMP |
| Subject: | Call centers | Customer relations |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 281 S. : Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-57820-063-6 |
| Source: |
Persistent link: https://www.econbiz.de/10004484596