Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei, Hairuddin Mohd Ali, Abdulmajid Mohammed Aldaba and Abdul Rahim Zumrah
| Year of publication: |
2024
|
|---|---|
| Authors: | Al-Refai, Abd Al-Aziz Hamed ; Hairuddin Mohd Ali ; Abdulmajid Mohammed Aldaba ; Abdul Rahim Zumrah |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 16.2024, 1, p. 1-18
|
| Subject: | Direct and indirect effects | Job satisfaction | Mediation analysis | Organizational commitment | Perceived service quality | Yemeni higher education | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Mitarbeiterbindung | Employee retention | Hochschule | Higher education institution | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-08-2022-0089 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014514103