Determinants of Customer Satisfaction in a Multi-Channel B2B Environment
Year of publication: |
2007
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Authors: | Madaleno, Rita ; Wilson, Hugh ; Palmer, Roger |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 18.2007, 7-8, p. 915-926
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