Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Year of publication: |
2016
|
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Authors: | Chalikias, Miltiadis ; Drosos, Dimitris ; Skordoulis, Michalis ; Tsotsolas, Nikos |
Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 7.2016, 4, p. 311-321
|
Subject: | customer satisfaction | quality services | healthcare sector | Hellenic Red Cross | multicriteria analysis | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Griechenland | Greece | Gesundheitsversorgung | Health care |
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