Developing a multidimensional and hierarchical service quality model for the travel agency industry
Year of publication: |
2008
|
---|---|
Authors: | Martínez Caro, Laura ; Martínez García, Jose Antonio |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 29.2008, 4, p. 706-720
|
Subject: | Reisevermittler | Travel agency | Dienstleistungsqualität | Service quality | Multivariate Analyse | Multivariate analysis | Spanien | Spain |
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