Developing information systems in a turbulent environment: the case of the Dutch social security system

Turbulence within an organization 's environment often creates changes in the need for information and consequently in existing information systems. Coping with these changes can be extremely complicated. Part of our research which is addressed in this paper is to describe and analyze these coping strategies. The research focusses on the Dutch Social Security systems and how 572 more-or-less independent municipalities cope with situations of rapidly changing environments such as changes in legislation and governmental policies. By studying the social dynamics in depth, our aim is to uncover new findings about information systems development (ISD).