Developing inventories for satisfaction and Likert scales in a service environment
Year of publication: |
2009
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Authors: | Braunsberger, Karin ; Gates, Roger |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 23.2009, 4, p. 219-225
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