Development and testing of the Consumer Experience Index (CEI)
Year of publication: |
2011
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Authors: | Kim, SeungHyun ; Cha, JaeMin ; Knutson, Bonnie J. ; Beck, Jeffrey A. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 21.2011, 2 (22.3.), p. 112-133
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