Dissatisfaction and violation : two distinct consequences of the wait experience
Year of publication: |
2015
|
---|---|
Authors: | Fullerton, Gordon ; Taylor, Shirley |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 1, p. 31-50
|
Subject: | Critical incidents technique | Dissatisfaction | Psychological contract violation | Waiting |
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