Do customers and employees enjoy service participation? : synergistic effects of self- and other-efficacy
Year of publication: |
2012
|
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Authors: | Yim, Chi-kin ; Chan, Kimmy Wa ; Lam, Simon S. K. |
Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 6, p. 121-140
|
Subject: | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Finanzdienstleistung | Financial services | Hongkong | Hong Kong |
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