Do expectations towards Thai hospitality differ? The views of English vs Chinese speaking travelers
Year of publication: |
2020
|
---|---|
Authors: | Sann, Raksmey ; Lai, Pei-Chun |
Published in: |
International Journal of Culture, Tourism and Hospitality Research. - Emerald Publishing Limited, ISSN 1750-6182, ZDB-ID 2276899-3. - Vol. 15.2020, 1, p. 43-58
|
Publisher: |
Emerald Publishing Limited |
Subject: | Electronic word-of-mouth (eWOM) | Online reviews | Hotel attributes | Text mining | Online ratings behavior | Service quality |
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