Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Year of publication: |
2011
|
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Authors: | Tesfom, Goitom ; Birch, Nancy J. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 25.2011, 5, p. 371-380
|
Subject: | Beziehungsmarketing | Relationship marketing | Altersgruppe | Age group | Wechselverhalten | Switching behaviour | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | USA | United States |
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