Driving Service Effectiveness Through Employee-Customer Linkages
Year of publication: |
2002
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Authors: | Pugh, S.Douglas ; Dietz, Joerg ; Wiley, Jack W. ; Brooks, Scott M. |
Published in: |
The Executive : an Academy of Management Publication. - Ada, OH : Academy Pr., ISSN 0896-3789, ZDB-ID 10202006. - Vol. 16.2002, 4, p. 73-84
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Saved in:
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