E-service quality : an empirical investigation
Year of publication: |
2012
|
---|---|
Authors: | Poon, Wai Ching ; Lee, Christina Kwai Choi |
Published in: |
Journal of Asia Pacific business. - Philadelphia, Pa. : Routledge, Taylor & Francis Group, ISSN 1059-9231, ZDB-ID 1305579-3. - Vol. 13.2012, 3, p. 229-262
|
Subject: | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Welt | World |
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