Editorial: Is empathy essential for high-quality customer service?
Alternative title: | Is empathy essential for high-quality customer service? |
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Year of publication: |
2015
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Authors: | Pizam, Abraham |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 49.2015, p. 149-150
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Subject: | Emotion | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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