Effects of dissatisfaction in tourist services : the role of anger and regret
Year of publication: |
2011
|
---|---|
Authors: | Sánchez, Isabel ; Currás-Pérez, Rafael |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 32.2011, 6, p. 1397-1406
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Emotion | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Spanien | Spain |
-
Huang, Zhuowei, (2016)
-
Griessmair, Michele, (2022)
-
Wang, Chen-Ya, (2015)
- More ...
-
Factors contributing brand attitude in advergames : entertainment and irritation
Martí-Parreño, José, (2013)
-
Bigné Alcañiz, J. Enrique, (2010)
-
Ruiz-Mafe, Carla, (2020)
- More ...