Effects of positive customer-to-customer service interaction
Year of publication: |
2012
|
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Authors: | Yoo, Jaewon ; Arnold, Todd J. ; Frankwick, Gary L. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 65.2012, 9, p. 1313-1320
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Subject: | Kundenintegration | Customer integration | Soziale Rolle | Social role | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice |
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