Effects of retail employees' behaviours on customers' service evaluation
Year of publication: |
2011
|
---|---|
Authors: | Jayawardhena, Chanaka ; Farrell, Andrew M. |
Other Persons: | Waite, K. (ed.) |
Published in: |
International Journal of Retail & Distribution Management. - Emerald Group Publishing Limited, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 39.2011, 3, p. 203-217
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | India | Retailing | Customer satisfaction | Service levels | Employee behaviour |
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