Elderly Customers' Reactions to Service Failures : The Role of Future Time Perspctive, Wisdom and Emotional Intelligence
Year of publication: |
2020
|
---|---|
Authors: | Chaouali, Walid ; Souiden, Nizar ; Ringle, Christian M. |
Publisher: |
[S.l.] : SSRN |
Subject: | Intelligenz | Intelligence | Konsumentenverhalten | Consumer behaviour | Emotion | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Journal of Services Marketing Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2020 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Tsarenko, Yelena, (2013)
-
Lee, Jung-hyun, (2013)
-
Kim, Eojina, (2016)
- More ...
-
Chaouali, Walid, (2020)
-
Mobile banking adoption : a systematic review
Souiden, Nizar, (2020)
-
Chaouali, Walid, (2016)
- More ...