Employee perceptions of service quality in a call centre
Year of publication: |
2009
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Authors: | Ramseook-Munhurrun, Prabha ; Naidoo, Perunjodi ; Lukea-Bhiwajee, Soolakshna D. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 5, p. 541-557
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Saved in:
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