Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures
Year of publication: |
2014
|
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Authors: | Seger-Guttmann, Tali ; MacCormick, Judith S. |
Published in: |
European journal of international management : EJIM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-6757, ZDB-ID 2416808-7. - Vol. 8.2014, 2, p. 160-178
|
Subject: | service recovery efforts | interactional justice | individualistic/collectivistic culture | management | service organisations | supervisors | subordinates | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Beschwerdemanagement | Complaint management | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Verhalten in Organisationen | Organizational behaviour | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation |
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