Enabling a transformative service system by modeling quality dynamics
Year of publication: |
January 2019
|
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Authors: | Akter, Shahriar ; Wamba, Samuel Fosso ; D'Ambra, John |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 207.2019, p. 210-226
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Subject: | Quality | Value | Satisfaction | Continuance | Service Systems | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Dienstleistung | Services |
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