Enhanced review facilitation service for C2C support : machine learning approaches
Year of publication: |
2023
|
---|---|
Authors: | Ping, Yanni ; Buoye, Alexander ; Vakil, Ahmad |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 5, p. 620-635
|
Subject: | Customer-to-customer support | Information service | Instrumental support | Machine learning models | Online review facilitation | Künstliche Intelligenz | Artificial intelligence | Lernen | Learning |
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