Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Year of publication: |
2012
|
---|---|
Authors: | Cheng, Ching-chan ; Chen, Cheng-ta ; Hsu, Fu-sung ; Hu, Hsiu-yuan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 4, p. 1155-1166
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Entscheidungstheorie | Decision theory | Taiwan |
-
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun, (2018)
-
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S., (2012)
-
Cheng, Ching-Chan, (2015)
- More ...
-
Cheng, Ching-Chan, (2012)
-
Chen, Cheng-Ta, (2015)
-
Hu, Hsiu-Yuan, (2015)
- More ...