Examining determinants of cross buying behaviour in retail banking
Year of publication: |
2015
|
---|---|
Authors: | Tung, Brian ; Carlson, Jamie |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 32.2015, 8, p. 863-880
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer loyalty | Relationship quality | Cross-buying behaviour | Perceived image conflict | Retail banking |
-
Examining determinants of cross buying behaviour in retail banking
Tung, Brian, (2015)
-
Customer experience in an increasingly digital world
Bocris, Ingrid, (2017)
-
Bhatnagar, Shakti Bodh, (2017)
- More ...
-
Tung, Brian, (2013)
-
Examining determinants of cross buying behaviour in retail banking
Tung, Brian, (2015)
-
Tung, Brian, (2013)
- More ...