Examining the effects of role stress on customer orientation and job performance of retail salespeople
Year of publication: |
2007
|
---|---|
Authors: | Knight, Dee K. ; Kim, Hae‐Jung ; Crutsinger, Christy |
Published in: |
International Journal of Retail & Distribution Management. - Emerald Group Publishing Limited, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 35.2007, 5, p. 381-392
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer orientation | Stress | Sales force | Performance levels | Department stores | United States of America |
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