Exceptional customer service : exceed customer expectations to build loyalty & boost profits
Lisa Ford, David McNair, and William Perry
| Year of publication: |
2009 ; 2nd ed.
|
|---|---|
| Authors: | Ford, Lisa ; MacNair, David ; Perry, William |
| Publisher: |
Avon, Mass. : Adams Media |
| Subject: | Unternehmen | Kundenmanagement | Kundendienst | Loyalität <Kunde> | Profit | Customer services |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 208 S. : Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Previous ed.: Holbrook, Mass.: Adams, 2001 |
| ISBN: | 1-60550-038-0 ; 978-1-60550-038-6 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004943823