Exploring the relationships among service quality features, perceived value and customer satisfaction
Year of publication: |
2009
|
---|---|
Authors: | Francis, Sebastian K. |
Published in: |
Journal of Industrial Engineering and Management (JIEM). - Barcelona : OmniaScience, ISSN 2013-0953. - Vol. 2.2009, 1, p. 230-250
|
Publisher: |
Barcelona : OmniaScience |
Subject: | service quality | perceived value | customer satisfaction | Malaysia |
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