External customer satisfaction as a performance measure of the management of a research and development department
Year of publication: |
1998
|
---|---|
Authors: | Hirons, Elizabeth ; Simon, Alan ; Simon, Clive |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 15.1998, 8/9, p. 969-987
|
Publisher: |
MCB UP Ltd |
Subject: | Customer satisfaction | Performance measurement | Quality management | R&D |
-
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra, (2013)
-
Customer satisfaction and different evaluation of it by companies
Suchánek, Petr, (2018)
-
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza, (2017)
- More ...
-
Hirons, Elizabeth, (1998)
-
Hsbollah, Hafizah Mohamad, (2016)
-
Store owner's reactions to a corporation's takeover of a shopping centre in an Australian city
Simon, Alan, (2009)
- More ...