Factor analysis : an application to assess customer satisfaction
Year of publication: |
2000
|
---|---|
Authors: | Arora, Sangeeta |
Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 4.2000, 1, p. 28-34
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Faktorenanalyse | Factor analysis | Dienstleistungsqualität | Service quality |
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