Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults
Year of publication: |
2014
|
---|---|
Authors: | LUDIN, Izyan Hizza Bt. HILA ; CHENG, Boon Liat |
Published in: |
Management Dynamics in the Knowledge Economy Journal. - Facultatea de Management, ISSN 2286-2668. - Vol. 2.2014, 3, p. 462-471
|
Publisher: |
Facultatea de Management |
Subject: | online shopping | customer satisfaction | website design | security | e-service quality | information quality | e-loyalty |
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