Fake smiles : customer reactions to employees' display inauthenticity and choice restrictions
Year of publication: |
2022
|
---|---|
Authors: | Thuy Pham ; Lechner, Andreas ; Mathmann, Frank |
Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 39.2022, 5, p. 1078-1093
|
Subject: | authenticity | choice | choice restrictions | fake smile | inauthenticity | interdependent self-construal | satisfaction | spending |
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