Forms of employee negative word-of-mouth : a study of front-line workers
Year of publication: |
2013
|
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Authors: | Harris, Lloyd C. ; Ogbonna, Emmanuel |
Published in: |
Employee relations. - Bradford : Emerald, ISSN 0142-5455, ZDB-ID 717300-3. - Vol. 35.2013, 1, p. 39-60
|
Subject: | Employee word-of-mouth | Negative word-of-mouth | Front-line | Customer contact employees | Organizational misbehaviour | Organizational behaviour | Employees behaviour | Virales Marketing | Viral marketing | Arbeitskräfte | Workforce | Verhalten in Organisationen | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation |
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