From customer-related social stressors to emotional exhaustion : an application of the demands-control model
Year of publication: |
2019
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Authors: | Ma, Zihui ; Kim, Hyun Jeong ; Shin, Kang Hyun |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 43.2019, 7, p. 1068-1091
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Subject: | customer-related social stressors | job autonomy | emotional intelligence | emotional exhaustion | job demands-control model | Emotion | Stress | Work stress | Intelligenz | Intelligence |
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