Geographic Patterns in Customer Service and Satisfaction : An Empirical Investigation
Year of publication: |
2013
|
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Authors: | Mittal, Vikas |
Other Persons: | Kamakura, Wagner A. (contributor) ; Govind, Rahul (contributor) |
Publisher: |
[2013]: [S.l.] : SSRN |
Subject: | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
Extent: | 1 Online-Ressource (16 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Journal of Marketing, 68 (July 2004), 48-62 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 1, 2004 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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