Goods-services continuum and servitisation in the context of customer service management
Year of publication: |
2024
|
---|---|
Authors: | Kennedy, J. M. ; Rabbiraj, C. |
Published in: |
International journal of electronic finance : IJEF. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-0077, ZDB-ID 2232948-1. - Vol. 13.2024, 1, p. 121-137
|
Subject: | customer relations | digital servitisation | e-commerce | goods-services continuum | operations management | service administration | servitisation | Kundenservice | Customer service | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management |
-
Kemppainen, Tiina, (2024)
-
Measuring the variance of customer waiting time in service operations
Zhao, Xiaofeng, (2014)
-
Kundeninteraktionen intelligent steuern : Chancen erkennen und wahrnehmen
Bommer, Michael-Maria, (2008)
- More ...
-
Role of case laws and legality of taxation in the context of tax on services in India
Kennedy, J. M., (2023)
-
Rajkhanna, R. K., (2023)
-
Use of technologies in combating crimes against women in modern armed conflicts
Fowmina, C., (2023)
- More ...