Hating to Wait: Managing the Final Service Encounter
Year of publication: |
1990
|
---|---|
Authors: | Haynes, Paula J. |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 4.1990, 4, p. 20-26
|
Publisher: |
MCB UP Ltd |
Subject: | Point of sale | Queues | Queuing theory | Retail trade | Queuing |
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